Terms & Conditions / Refund Policy

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Terms & Conditions / Refund Policy

Terms & Conditions / Refund Policy

1. Information About Us

1.1 https://www.giftsg.com.sg is a site operated by GiftSg Pte Ltd. We are registered in Singapore under the Business Registration Number 201905650H and with our registered office at 150 Beach Raod  #35-00, The Gateway West, Singapore189720 

1.2 GiftSg Pte Ltd sells items which are suitable to be given as presents and gifts. They can range from novelty goods such as soft huggable cushions, erasable magic A5 / A4-size notebooks, colour-changing magic mugs to practical and realistic items such as umbrellas, power banks, wallets, bags, water bottles etc.


2. Service Availability / Sale Outside Singapore

2.1 Our site is only intended for use by Singapore-based customers, who are broadly catagorised as individual people, businesses, and companies located within Singapore.

2.2 At the present moment, we regret to mention we do not accept orders from individuals outside Singapore.


3. Your Status

3.1 By placing a confirmed order through our website, or signing back the quotation issued by us, you warrant that:

3.1.1 You are a Singapore-based customer who is legally capable of entering into binding contracts;

3.1.2 You have agreed to our terms and conditions.


4. How the Contract is formed between You and Us

4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.

4.2 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the actual amount customers have paid. 

4.3 All orders placed online will be fulfilled within the number of business days if there is a prior communication by staff of GiftSG unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.

4.4 You are obliged to make payment in FULL by the payment option you select when you check out your orders.

4.5 Each batch of goods may differ due to manufacturing contraints. In the event if you are not satisfied with any products, you may return to us within two (2) working days from delivery date. The Product must be unused in the Original condition and it must not be a printed product. Please refer to clause 7 "Our Refund Policy".


5. Our Status

5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.


6. Price and Payment

6.1 The price of any products without any printing requirement are fixed and as quoted on our website. Actual prices will be as per email / official quotation sent by GiftSg employee for purchase of products which require logo / name printing service (hereinafter referred as "Customised Products").

6.2 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will communicate with you and charge you the lower amount instead. If a Product’s correct price is higher than the price stated on our site, we might at our discretion decide to honour the lower (incorrect) price or either contact you for discussion and to get your acknowledgement before dispatching the Product. In the event you disagree to proceed with the order, we will cancel your order, and refund you the amount you have paid thus far (if any).


7. Our Refund Policy

7.1 When you decide to return a Product/Products which require no printing service to us within two (2) working days from delivery (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product/s. In the event we are satisfied with the condition of the Product following our examination, we will replace the item and allow an exchange for you (if returned owing to a defect). In the event the item/items are no longer available, we will provide you with a full refund. We will process the refund within seven (7) working days.

7.2 Customised Products will not be entertained for any exchange or refund. Customised Products refer to items which have been printed with names, photos, logos on the products. Such examples include printed tshirts with company/school logo/motto, towels with embroidery, photos mugs with family portrait printed on the surface.

7.3 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

7.4 The cost of return transportation is at your expense.


8. Our Liability / Warranty

8.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

8.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

8.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner.


9. Notices

9.1 All official notices given by you to us must be sent to our offical registered office address or, email to our official email address ge_digital@geodigitalimaging.com . We may give notice or reply to you either via your telephone number, e-mail or postal address that you provided to us when placing an order.


10. Events Outside our Control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

10.2.1 strikes, lock-outs or other industrial action;

10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

10.2.5 impossibility of the use of public or private telecommunications networks; or

10.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


11. Waiver

11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


12. Severability

12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


13. Entire Agreement

13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.


14. Our Right to Vary these Terms and Conditions

14.1 We have the right to revise and amend these Terms and Conditions from time to time.

14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


15. Law and Jurisdiction

15.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.